STOW LODGE HOTEL
BOOKING FORM

All fields with an * must be completed

Please view our PRIVACY POLICY and our COOKIE POLICY

CHECK IN /OUT

CHECK IN

Guests can CHECK IN from 2.00pm.

If you intend to check in after 10.30pm please inform the Hotel of the approximate time of arrival on the day.

CHECK OUT

CHECK OUT time on day of departure is 11.00am.

DEPOSITS

A PRE-PAID DEPOSIT IS REQUIRED TO SECURE ACCOMMODATION UNLESS THE ACCOMMODATION IS SECURED BY CREDIT CARD

DEPOSIT REQUIRED PER ROOM

The first night's Accommodation Charge

For multiple night stay's this is calculated by dividing the cost per room by the number of nights of the booking.

CANCELLATION
CHARGES

WHEN A DEPOSIT HAS BEEN PAID.

AT LEAST 14 DAYS NOTICE.
7.5% Administration Charge will be applied unless the Deposit is used for a future booking.

LESS THAN 14 DAYS NOTICE
No refund unless the Accommodation can be re-let.

WHEN SECURED BY CREDIT CARD

AT LEAST 14 DAYS NOTICE.
No Charge.

LESS THAN 14 DAYS NOTICE - The full cost of the first night's Accommodation, unless the Accommodation can be re-let.

FIRE SAFETY NOTICE

If you are unable to safely manage stairs and therefore cannot evacuate promptly in the event of a FIRE EMERGENCY, please request a GROUND FLOOR bedroom at the time of booking.

If you are unable to safely manage stairs and therefore cannot evacuate promptly in the event of a FIRE EMERGENCY, please request a ground floor bedroom at the time of booking.

• Ground floor bedrooms are located only in the Coach House and are not wheelchair accessible.

• Availability of ground floor rooms is extremely limited and cannot be guaranteed.

If a suitable ground floor room is not available, and we cannot ensure safe evacuation for your needs, you are welcome to cancel your booking without penalty and seek alternative accommodation that better suits your accessibility requirements.

Your safety is our priority.

The Hotel defines a “Disabled Person” as any individual affected by an impairment that may, under certain circumstances, limit their ability to respond safely during a FIRE EMERGENCY.

This may include, but is not limited to:

• Difficulty hearing the fire alarm.

• Impaired vision affecting recognition of emergency signage.

• Limited mobility requiring assistance to evacuate.

If you believe you may fall into this category, please inform Reception upon arrival. You may be asked to complete a PERSONAL EMERGENCY EVACUATION PLAN (PEEP) to ensure appropriate arrangements are in place for your safety.

Your wellbeing is our priority. If you have any questions or specific needs, please speak to a member of staff on arrival.

CONDITIONS

LOSS OR DAMAGE TO GUESTS PROPERTY

Loss or Damage to guests property will only be covered under the "Hotel Proprietors Act 1956"

A copy of which is displayed at the Hotel Reception.

PARKING ON HOTEL GROUNDS.

The Hotel accepts no liability for loss or damage caused to any vehicle or its contents whilst parked on the Hotel grounds.

Vehicles are left solely at the owners risk.

CANDLES

The use live Candles and any other item with a live flame is prohibited in Hotel Bedrooms or Bathrooms as they are a major fire risk.

THE HOTEL HAS A STRICT NO SMOKING POLICY.

Smoking is prohibited in any of the Hotel buildings. Any guest caught smoking will incur a minimum fine of £250.00 and asked to leave.

GUESTS ARE LIABLE FOR ANY DAMAGE THEY MAY CAUSE, DURING THEIR STAY AT THE HOTEL.

Take away meals such as Chinese and Indian are not allowed in Hotel bedrooms. We have experienced damage caused by staining. If you ignore this and any damage is caused you will be required to pay for replacement carpets and bedding. To replace a carpet is extremely expensive.

FOOD OR DRINK CONSUMED AT THE HOTEL.

Only food and drink purchased from the Hotel may be consumed in public areas, including the Lounge, Bar, Restaurant, and Gardens.

Food or drink purchased externally is not permitted in any public area under any circumstances.

You may consume outside food or drink in your bedroom, however you will be liable for any damage caused as a result, including stains, odours, or damage to furnishings, carpets, or bedding.

We appreciate your cooperation in helping us maintain a clean and welcoming environment for all guests.

SORRY. NO CHILDREN UNDER 5 YEARS OF AGE

SORRY. NO PETS.

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Stow Lodge Hotel Privacy Policy

Background

Stow Lodge Hotel understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us.

Stow Lodge Hotel. The Square. Stow-on-the-Wold. Cheltenham. Gloucestershire. GL54 1AB.

Website: https://www.stowlodge.co.uk

This website is owned and operated by Stow Lodge Hotel.

VAT NO 275 1814 51.

Data Protection Officer: Mr C D Hartley.

Email address: stowlodge@gmail.com

Telephone number: 01451 830485..

Postal Address: As above.

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 13.

b) The right to access the personal data we hold about you. Part 12 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 13 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 13 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

a) The right to object to us using your personal data for a particular purpose or purposes.

b) The right to data portability. This means that, if you have provided personal data to use directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

c) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

d) For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 13.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some of, or all of the following personal data (this may vary according to your relationship with us:

· Name.

· Demographic Information such as Address and Post Code.

· Contact Information such as E-mail Address, Mobile or Telephone Number.

· Financial Information such a Credit/Debit Card Numbers.

· Car Registration Number.

· Birthday/Anniversary Date

· Information about your preferences and interests.

· Information such as IP address, web browser, activity on our website, referring URL’s and the URL you exit to from our website using analytic software.

Your personal data is also obtained from the following third parties:

· Booking.Com.

· Travel Agents/Agencies.

· Booking Agent/Agencies.

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

· Providing and managing a Contract with us. (Eg. Accommodation Booking.)

· Personalising and tailoring our services for you.

· Communicating with you. This may include responding to emails or calls from you.

· Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience;

With your permission and/or where permitted by law, we may occasionally also use your personal data for marketing purposes, which may include contacting you by email or telephone with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will only keep your personal data only as long as we need it for the purposes for which we collect it or as otherwise permitted by law.

We do keep some personal data, excluding finacial details, on our guests to aid in future bookings, but only for this purpose only and not for marketing or passing onto third parties.

This personal information can be withdrawn at any time by contacting Stow Lodge Hotel using the information in Part 11.

8. How and Where Do You Store or Transfer My Personal Data?

We endeavour to store your personal data within the UK or European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

Personal data may be stored outside of the European Economic Area (“the EEA”) but we will take reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK or European Economic Area.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

You can view information on the Cookies used on this website by viewing our Cookie Policy.

11. Links to other websites.

Our website contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

12. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 13.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

13. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of the Data Protection Officer.